POLICIES

Cancellation Policy

Appointments are reserved specifically for you. To ensure we can provide the best possible service to all clients, we ask that any appointment changes or cancellations be made in advance.

Please provide at least 24 hours’ notice for cancellations or rescheduling.
Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee.
No-show appointments may result in a charge or forfeiture of the session and future appointments maybe declined.

Late arrivals may have their appointment shortened or rescheduled to avoid impacting other clients.

Refund Policy

Because many of our services involve medical products, custom preparations, and reserved appointment time, refunds are not allowed.

Services that have already been provided are non-refundable.
Missed appointments and late cancellations are not eligible for refunds.
Prepaid services may be eligible for credit toward future appointments at management’s discretion.

If you have a concern about your service, please contact us so we can address it promptly.

PAYMENT policy

Accepted forms of payment are cash, card, care credit, HSA/FSA, Cherry Financing. We do not take insurance for any of our services.
Full payment is due at the time of your service. Deposits are required at the time of booking. Deposits are credited toward services rendered

Membership Policy

Memberships and packages are designed to provide ongoing access to wellness and medical services at a reduced rate.

Memberships are billed on a recurring basis unless canceled.
Members are responsible for managing their subscription and scheduling appointments.
Unused services may expire based on the terms of the specific membership or package.
Memberships are non-transferable and intended for individual use only.

Changes to memberships must be requested prior to the next billing cycle.

Medical & Wellness Disclaimer

All services at Tranquility are provided based on individual needs and medical eligibility. Some services may require consultation, lab testing, or medical approval before treatment.

Results may vary by individual, and no specific outcomes are guaranteed.

Requirement for medical evaluation prior to certain treatments
Right to refuse or postpone services for safety reasons
Disclosure of medical history, medications, and conditions

informed consent

All services provided at our clinic require informed consent prior to treatment. By receiving services, you acknowledge that you have been informed of the nature of the procedure, expected benefits, potential risks, possible side effects, alternatives, and the opportunity to ask questions. You understand that results are not guaranteed and may vary by individual. Consent forms must be reviewed and signed before any treatment is performed.

infectious illness

To protect the health and safety of our patients and staff, individuals experiencing symptoms of acute illness including but not limited to fever, cough, sore throat, vomiting, diarrhea, or known contagious conditions must notify staff prior to their appointment. It is at management discretion if you are allowed to book. We reserve the right to place you in a private room if available. We reserve the right to postpone services if a patient appears ill at the time of their visit. Thank you for helping us maintain a safe and healthy environment.

social media/photography

With your written consent, photographs and/or videos may be taken before, during, or after treatment for medical documentation, educational purposes, or marketing on our website and social media platforms. Participation is completely voluntary and declining consent will not affect your care. No images will be shared without prior authorization.

We are committed to protecting your privacy and safeguarding your personal health information in accordance with HIPAA regulations. All patient information is kept confidential and used only for treatment, payment, healthcare operations, or as otherwise permitted or required by law. We do not sell or share your information for marketing purposes without your explicit consent.

Contact Us

If you have any questions about our policies or need assistance with an appointment, membership, or billing, please contact our team and we will be happy to help.